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User Support

In each of the three partner regions, an ALMA Regional Centre (ARC) has been established. Each ARC provides scientific user support in the core areas of proposal preparation (Phase 1), observation program preparation (Phase 2) and data analysis to users in their respective communities. The ARCs will also host copies of the ALMA Archive and will deliver data packages to users. Hence, the ARCs are the ALMA interfaces to the user.

More detailed information about the ARCs and how the interaction with the user communities is organised can be obtained from their Web sites. The following three URLs point to the European, North American, and East Asian ARC sites:

Europe: http://www.eso.org/sci/facilities/alma

North America: https://science.nrao.edu/facilities/alma

East Asia: http://alma.mtk.nao.ac.jp/e/

Before and after the observations you will have regular interaction with your ARC. The degree of interaction will vary and depend on your experience and the complexity of the project undertaken. For simple projects, experienced users may only need to submit their Phase-1 and Phase-2 programs without any need for further support and they will receive their data package from the ARCs. Inexperienced users and more complex programs may require active ARC support during all phases of the observing program.

In the event you encounter a problem or need support when using the ALMA Observing Tool you can contact the ALMA User Support Service at your ALMA Regional Centre (ARC) or use the ALMA Helpdesk. All of these can be reached via the ALMA Science Portal:

http://www.almascience.org


next up previous contents
Next: Release Information Up: Introduction Previous: How to Use this   Contents
The ALMA OT Team, 2016 Aug 23